We at CloudHost360 care about your privacy and believe in transparency. Therefore, we only collect the necessary personal information to deliver our services and handle it carefully and sensibly.
‘personal data’ means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;
‘processing’ means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction;
‘controller’ means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data;
‘processor’ means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller;
‘recipient’ means a natural or legal person, public authority, agency or another body, to which the personal data are disclosed, whether a third party or not.
‘third party’ means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data;
‘consent’ of the data subject means any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by clear affirmative action, signifies agreement to the processing of personal data relating to him or her;
CloudHost360 complies with the core principles of personal data processing. The six overall guiding principles are:
· Lawfulness, fairness and transparency
· Purpose limitation
· Data minimisation
· Storage limitation
· Integrity and confidentiality
What personal data do we collect?
CloudHost360 collects different information depending on how you use the website and interact with us.
Depending on your use of CloudHost360 services, you might supply us with such information as:
- your name, email address, physical address, phone number, and other similar contact information;
- payment information, including credit card and bank account information;
- usernames, aliases, roles, and other authentication and security credential information;
- information regarding identity, including government-issued identification information;
- corporate and financial information;
The automatically collected information includes:
- technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
- information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including the date and time); products you viewed or searched for; page response times, download errors, lengths of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), methods used to browse away from the page, any phone number used to call our customer service number if you linked to our site from another website, the address of that website, and, if you linked to the site from a search engine, the address of that search engine and the search term you used.
How do we use personal data?
We collect, store and use your personal information for various purposes:
· Customer contact – to contact you regarding the progress of your orders, status of the services, functionality changes to our products and services, and - where you have opted in to receive such information - other/new services, and/or special offers/newsletters we think you might find useful, we use email, telephone, and/or text message, as well as to inform you about hosting account issues, service interruptions or updates, service improvements or new products in accordance with our Terms of Service and applicable law.
· Payment and billing information – we need it together with your contact details, to process your orders, to enter into a contractual agreement for any Services, to invoice you and to fulfil our legal obligations.
· Automated information – to diagnose problems with our servers, to administer our Site and services. This is not linked to any personally identifiable information, except if necessary to prevent fraud or abuse on our Site and systems.
· Analytics tools – to assess the performance and improve our services.
· Information logs – for diagnosing problems, administering our website and resolving issues.
· Other information - to maintain your account and purchased products, to have an accurate record of any inquiries in case of a dispute and to identify certain characteristics that could help us optimize and improve our products and services.
Consent - we will only use your personal data for advertising and marketing, personalisation of content and services, analytical purposes and to track purchases if we have your specific consent to do so. This includes the use of data provided by you and our partners with the ultimate purpose of improving our products and services.
Legitimate interests - the legitimate interests pursued by us are to duly process, deliver and collect the payment for your order, keep relevant records on our relations with customers, analyse website traffic and products/services in use, further develop them and grow our business, without prejudice to adequate preventive measures from fraud, hacks and any data breaches.
Performance of a contract - when you purchase a product or service from us, we will need to process your details in order to supply the item to you.
Legal obligation – we need to process your data to comply with a legal obligation.
Disclosing personal data
We may send personal information such as your name, address and country of residence to our suppliers in order to improve the payment process, reconcile business processes and combat fraud and money laundering.
We will share information with third-party vendors based within the European Union and the United States, Data Center services providers based within the European Union and the United States, external advisors/consultants, business partners, tax, accounting and legal companies, collaborators based within the European Union and the United States, who need to know information about you in order to provide various services on our behalf.
We require all the recipients of your personal data to respect its security and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We reserve the right to disclose your personal information to comply with applicable laws and government or regulatory bodies' lawful requests for information. The information may also be released because of a legal requirement on us or pursuant to a court order.
How do we store your information?
We may store your information in hard copy or electronic format, in storage facilities which we own and operate ourselves, or that are owned and operated by our service providers. It is possible that some of the information about you that we hold may be transferred to, and stored at, a destination outside the European Economic Area (’EEA’) which may not provide the same level of protection as within the EEA. It may also be processed by personnel operating outside the EEA who work for us, one of our service providers or someone else. Any such transfers of personal data outside the EEA will comply with the requirements of the GDPR. By submitting your personal data, you agree to this transfer, storing or processing.
Retention of personal data
While we take these steps to maintain the security of your information, you should be aware of the many information security risks that exist and take appropriate care to help safeguard your information. The nature of the internet is such that we cannot guarantee the security of the information you transmit to us electronically, and any transmission is at your own risk. We store the information you provide to us on secure servers and deploy appropriate technical and organizational security measures in the storage and disclosure of your personal data to try to prevent unauthorized access or loss.
Right of access – you have the right to request a copy of the data that we hold about you.
Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
Right to be forgotten – you can ask for the data we hold about you to be erased from our records.
Right to restriction of processing – you can ask us to restrict how we process your data.
Right of portability – you have the right to have the data we hold about you transferred to another organisation.
Right to object – you have the right to object to our processing your data where we rely on a legitimate interest to process it.
Right to withdraw your consent – you have the right to withdraw your consent at any time.
Please note that these rights are not absolute, and certain exemptions apply.
Our website may contain links to and from third-party websites. Please be advised that we are not responsible for their privacy policies. We strongly recommend reading these privacy statements before you submit any personal data to these websites.
Control over personal information
In case of a change in your personal information, you are responsible for timely updating this data on your account – either manually by logging in or requesting assistance from customer support.
We decline responsibility for any losses arising from your failure to maintain the confidentiality of your data.
If you want to close your account, you need to contact our customer service. We are committed to preserving some of your records for a period not less than five years after the account is closed.
A cookie is a small file placed on your device. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our services. Cookies can be "Persistent" or "Session". Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as the web browser is closed.
We use both Session and Persistent cookies to provide you with services available through the website and enable some of their features. Cookies help to authenticate users and prevent fraudulent use of user accounts. They also remember your choices when you use the website, such as remembering your login details or language preference.
The cookies allow us to track traffic to the website and how users use the website. The information gathered via these cookies may directly or indirectly identify you as an individual visitor. We may also use it to test new pages, features, or new website functionality to see how our users react to them.
Notification of changes
If you have concerns about the way CloudHost360 is handling your personal information, please let us know immediately by sending an email at email@example.com
In the EU you also have the right to direct questions or lodge a complaint about our treatment of your personal information with our supervisory body for data protection - the Commission for Personal Data Protection (CPDP), at any time at:
Address: 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592